Privacy Policy:
Customer account · Orders
Contact · Reviews · Newsletter
Payment service providers · Credit checks
Cookies
Analysis · Communication
Plug-ins
Data subject rights and storage duration
Server log files
You can visit our website without providing any personal information. Every time our website is accessed, usage data is transmitted to us or our web host / IT service provider through your Internet browser and stored in log data (so-called server log files). These stored data include, for example, the name of the page called up, the date and time of the call, the IP address, the amount of data transferred and the requesting provider. Processing takes place on the basis of Art. 6 (1) lit. f GDPR, based on our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offer.
Server location
Our website is hosted on servers located in Germany and Austria. This ensures a high level of data protection in compliance with the GDPR. Data processing takes place exclusively within Germany and Austria to ensure that all legal requirements of the General Data Protection Regulation (GDPR) are met. Processing takes place on the basis of Art. 6 (1) lit. f GDPR, based on our legitimate interest in ensuring the secure and reliable provision of our services.
Customer account
When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on your consent until the revocation. Your customer account will then be deleted.
Collection, processing and transfer of personal data when placing orders
When placing an order, we only collect and process your personal data insofar as this is necessary to fulfil and process your order and to handle your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded. Processing takes place on the basis of Art. 6 (1) lit. b GDPR and is necessary for the performance of a contract with you. Your data may be passed on, for example, to the shipping companies and dropshipping providers, payment service providers, service providers for order processing and IT service providers you have selected. In all cases, we strictly observe the legal requirements. The amount of data transmission is limited to a minimum.
Collection and processing when using the contact form
When using the contact form, we only collect your personal data (name, email address, message text) to the extent that you provide it. The data processing serves the purpose of establishing contact. By submitting your message, you consent to the processing of the transmitted data. Processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on consent until the withdrawal. We only use your email address to process your request. Your data will then be deleted unless you have consented to further processing and use.
Buyer-seal customer review
We use the buyer-seal customer review tool of Händlerbund Management AG (Torgauer Strasse 233 B, 04347 Leipzig) on our website. After placing your order, we would like to ask you to rate and comment on your purchase from us. For this purpose, we will write to you by email, using the technical system of the provider of the buyer-seal review tool as part of order processing. Your data is processed either with your consent or based on our legitimate interest. Processing is based on Art. 6 (1) lit. a GDPR with your consent, provided that you have expressly consented to receiving the review request. You can revoke your consent at any time using the corresponding link in the email, without affecting the lawfulness of the processing based on your consent until the revocation. Your email address will then be removed from the mailing list. Processing without express consent takes place on the basis of Art. 6 (1) lit. f GDPR, based on the legitimate interest in truthful, verified evaluations of our services in the context of direct advertising. The objection is possible at any time by notifying us; the contact details for exercising the objection can be found in the imprint. The personal data stored in this context will be deleted 3 months after the delivery of goods recorded for review.
Use of the email address for sending newsletters
We use your email address, regardless of the contract, only for our own advertising purposes for sending the newsletter, provided you have expressly agreed to this. Processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the lawfulness of the processing carried out based on consent until the revocation. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.
Use of PayPal
All PayPal transactions are subject to the PayPal privacy policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Data collection and processing for the payment methods via PaySafe "purchase on account" (purchase on account and/or "instalment payment")
When paying via the payment methods paysafe "purchase on account" (purchase on account and/or "instalment payment"), the purchase price claim is assigned to net-m privatbank 1891 AG (Odeonsplatz 18, 80539 Munich; hereinafter referred to as "bank"). The data required for payment processing are transmitted to payolution GmbH (Am Euro Platz 2, 1120 Vienna, Austria). The data transmission serves the purpose that paysafe can carry out an identity and credit check to process your purchase with the payment method you require. Processing takes place on the basis of Art. 6 (1) lit. f GDPR, based on our overriding legitimate interest in offering various payment methods and in protecting against payment default. You have the right at any time, for reasons arising from your particular situation, to object to this processing of your personal data based on Art. 6 (1) lit. f GDPR by notifying us. You can find paysafe's privacy policy here. If you would like information about the use of your personal data, you can contact datenschutz@payolution.com. The provision of the data is necessary for the conclusion of the contract with the payment method you require. Failure to provide it means that the contract cannot be concluded with the payment method you have selected.
Cookies
Our website uses cookies. Cookies are small text files that are stored in or by the Internet browser on a user's computer system. When a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is called up again. We use these cookies for the purpose of making our offer more user-friendly, effective and secure. In addition, cookies enable our systems to recognise your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. Processing takes place on the basis of Art. 6 (1) lit. f GDPR, based on our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer. Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set, decide individually whether to accept them, and prevent the storage of cookies and the transmission of the data they contain. Already stored cookies can be deleted at any time.
Managing cookies in major browsers
Under the following links you can find out how to manage (and also deactivate) cookies in major browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/en-us/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Analysis · Communication - Legal basis
The data processing described below in this section, in particular the setting of cookies, is based on Art. 6 (1) lit. f GDPR, based on our overriding legitimate interest in the needs-based and targeted design of the website (e.g. with analysis and statistics tools) and in direct customer communication (e.g. with live chat tools). You have the right, for reasons arising from your particular situation, to object at any time to processing of your personal data based on Art. 6 (1) lit. f GDPR.
Use of PHP Web Stat
We use the analysis tool PHP Web Stat (Sternbuschweg 2, 46562 Voerde; "PHP Web Stat") on our website. The data processing serves the purpose of analysing this website and its visitors. For this purpose, data is collected and stored for marketing and optimisation purposes. Usage profiles can be created from this data under a pseudonym. Cookies may be used for this. The data collected with PHP Web Stat technologies will not be used to personally identify the visitor of this website without the separate consent of the data subject and will not be combined with personal data about the bearer of the pseudonym. You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
Use of the Chatra live-chat system
We use the live-chat system Chatra (Roger Wilco LLC, Millen, White, Zelano & Branigan, Attn: Jeff Cohen, 2200 Clarendon Blvd., Suite 1400A, Arlington, VA 22201, "chatra.io") on our website. The data processing serves the purpose of communication between you and us as the provider. Anonymous data is processed for the operation of the system and for web analysis purposes. User profiles can be created from this data under a pseudonym, with cookies possibly being used. The data collected will not be used to personally identify the visitor of this website without the separate consent of the data subject. Your data may be transferred to the United States. Further information on the Chatra privacy policy can be found at https://chatra.io/privacy-policy/.
Use of the AI-powered live-chat system Chatbase
We use the AI-powered chat system "Chatbase" (provided by Chatbase.co) on our website. The data processing serves the purpose of answering your inquiries about our hosting services quickly and efficiently through an automated assistant. When you use the chat, your text inputs as well as technically necessary data (such as your IP address and browser information) are transmitted to and processed on Chatbase's servers. To generate responses, Chatbase uses large language models (such as OpenAI) in the background, which is why your chat inputs are also forwarded to these technology partners. We therefore ask you not to enter any sensitive personal data (such as passwords or full payment details) in the chat unless explicitly requested by us for troubleshooting purposes. Your data may be transferred to the US. The data transfer is based on standard contractual clauses of the EU Commission or the adequacy decision (EU-US Data Privacy Framework). Further information can be found in the Chatbase privacy policy at https://www.chatbase.co/privacy-policy/.
Use of InterNetX as domain interface
We use InterNetX as a domain interface for your domain registrations and domain transfers. To read InterNetX's privacy policy, please visit https://www.internetx.com/datenschutz/.
Use of social plug-ins via the "2-click solution"
We use plug-ins from social networks on our website via the "2-click solution". Without your express consent, no connections are made to the servers of the social networks and consequently no data is transmitted. Only when you activate the corresponding button is a direct connection to the social network's server established and your data transmitted to the respective provider. The following social networks are integrated using the "2-click function":
Google: https://policies.google.com/privacy · https://adssettings.google.com/authenticated
Facebook (Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA): https://www.facebook.com/policy.php
Twitter / X (1355 Market Street, Suite 900, San Francisco, CA 94103, USA): https://twitter.com/privacy · https://twitter.com/personalization
Use of Google Maps
We use the function on our website to embed Google Maps from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. The function enables the visual display of geographic information and interactive maps. When calling up the pages in which Google Maps is embedded, Google also collects, processes and uses data from website visitors. Your data may also be transferred to the United States. Processing takes place on the basis of Art. 6 (1) lit. f GDPR, based on the legitimate interest in the needs-based and targeted design of our website. Further information can be found at https://policies.google.com/privacy.
Use of hCaptcha
We use the hCaptcha service provided by Intuition Machines, Inc., 1065 SW 8th St #704, Miami, FL 33130, USA ("IMI") on our website. The purpose of this query is to distinguish whether an input is made by a human or by automated, machine-based processing (protection against spam and abuse). For this purpose, your input is transmitted to IMI and further processed there. In particular, the IP address, device and browser information (e.g. browser type, operating system, date/time) and interaction data (e.g. mouse movements, scroll position, keystrokes or touch events) may be processed. Depending on the technical setup, processing may also involve transfers to third countries (e.g. the United States). According to IMI, appropriate safeguards may include, in particular, Standard Contractual Clauses (SCCs) under a Data Processing Addendum and participation in the EU-U.S. Data Privacy Framework. Processing is carried out on the basis of Art. 6 (1) lit. f GDPR (legitimate interests) in order to protect our website and online forms from automated access, abuse and spam. For more information, please visit https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms.
Use of Google reCAPTCHA
We use the reCAPTCHA service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. The purpose of the query is to distinguish between input by a person or by automated machine processing. Your input will be transmitted to Google and used there. In addition, the IP address and any other data required by Google for the reCAPTCHA service are transmitted to Google. This data is processed by Google within the European Union and may also be transferred to the USA. Processing takes place on the basis of Art. 6 (1) lit. f GDPR, based on the legitimate interest of protecting our website against automated spying, misuse and SPAM. Further information can be found at https://policies.google.com/privacy.
Use of Cloudflare CDN
We use the Cloudflare CDN service provided by Cloudflare, Inc. (101 Townsend Street, San Francisco, CA 94107, USA; "Cloudflare"). Cloudflare is used to deliver JavaScript and CSS libraries, as well as to accelerate and secure our website. Data such as your IP address and other information required for the service may be transmitted to Cloudflare. These data may be processed outside the EU, including in the USA. Processing is based on Art. 6 (1) lit. f GDPR due to our legitimate interest in ensuring secure and fast delivery of our website. For more information about Cloudflare and their privacy policy, please visit https://www.cloudflare.com/privacypolicy/.
Use of ProvenExpert
We use the ProvenExpert service provided by Expert Systems AG (Quedlinburger Straße 1, 10589 Berlin, Germany; "ProvenExpert") on our website. ProvenExpert is used to provide reviews and feedback about our services. Data such as your IP address and other necessary technical information may be processed. ProvenExpert processes the data exclusively within the EU. Processing is based on Art. 6 (1) lit. f GDPR due to our legitimate interest in offering credible feedback about our services. For more information, please visit https://www.provenexpert.com/privacy/.
Use of Uploadcare CDN
We use the Uploadcare CDN service provided by Uploadcare, Inc. (303 Twin Dolphin Drive, Redwood City, CA 94065, USA; "Uploadcare"). Uploadcare is used for media hosting and optimisation. Data such as your IP address may be transmitted to Uploadcare, and this data may be processed outside the EU. Processing is based on Art. 6 (1) lit. f GDPR due to our legitimate interest in efficient media delivery. For more information, please visit https://uploadcare.com/privacy_policy/.
Use of Hosttest
We use the Hosttest service provided by Cyando AG (General-Wille-Strasse 10, 8002 Zurich, Switzerland; "Hosttest") on our website. Hosttest is used to compare hosting providers and provide relevant information to users. Data such as your IP address may be processed to provide the service. Processing is based on Art. 6 (1) lit. f GDPR due to our legitimate interest in providing helpful information about hosting services. For more information, please visit https://www.hosttest.de/datenschutz/.
Duration of storage
After the contract has been fully processed, the data is stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial, retention periods, and then deleted after the deadline, unless you have consented to further processing and use.
Rights of the data subject
You have the following rights under Art. 15 to 20 GDPR if the legal requirements are met: right to information, correction, deletion, restriction of processing and data portability. In addition, according to Art. 21 (1) GDPR, you have a right to object to processing based on Art. 6 (1) f GDPR, as well as to processing for the purpose of direct advertising.
Right to lodge a complaint with the supervisory authority
In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is unlawful.
Right to object
If the personal data processing listed here is based on our legitimate interest in accordance with Art. 6 (1) lit. f GDPR, you have the right, for reasons arising from your particular situation, to object to this processing at any time with effect for the future. After the objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. If personal data processing takes place for the purposes of direct advertising, you can object to this processing at any time by notifying us. After the objection has been made, we will stop processing the data concerned for the purpose of direct advertising.
Contact us on request. The contact details can be found in our imprint.
